Privacy Policy

At keycraft, your privacy is our priority, and we deeply value the trust you place in us. This Privacy Policy explains the types of personal information we collect, how it is used, the channels through which we gather it, your rights regarding your data, and the steps we take to keep it secure. If you have any questions or concerns, our team is here to help.

Important: keycraft does not sell or rent personal information to third parties.

1. What Information We Collect

We collect personal information from various sources to enhance your shopping experience, including:

  • Identity and Contact Details: Your name, date of birth, phone number, email address, delivery and billing addresses, taxpayer number, purchase history, favorite products, and skin concerns.
  • Transaction Information: Bank name, card type, partial card number, or account details associated with your purchase.
  • Technical Information: Your IP address, browser type, location, language, and operating system to optimize website performance.
  • Marketing Preferences: Your choices for receiving promotional content.
  • Social Media Details: Publicly available information about your social media profile.

2. Information You Share

You may provide us with personal details through purchases, participation in promotions, or interactions on social media. These details include your name, gender, contact information, product preferences, and any content such as reviews, photos, or videos that you choose to share with us.

3. How We Use Your Information

We use your information to:

  • Personalize communication and promotions based on your preferences.
  • Manage your purchase history and provide tailored support.
  • Process orders and send invitations to exclusive events.
  • Ensure your account details remain up-to-date with your consent.

We may use your data for other purposes with clear notification at the time of collection.

4. Cookies and Analytics

To create a seamless shopping experience, we use cookies, web beacons, and Google Analytics to track website performance and display relevant ads. Cookies help us remember your preferences, such as language and cart items, for future visits.

Opt-Out Option: You can prevent Google Analytics tracking via this link.

5. Stay Connected with Newsletters and Alerts

  • Text Alerts: Receive updates about products, promotions, and events (up to four messages per month).
  • Email Newsletters: Get the latest beauty tips, exclusive offers, and discounts (sent twice a week).

To unsubscribe, contact us at: [email protected].

6. Sharing Your Data

We share your data only with trusted entities necessary for providing our services, such as:

  • Payment processors, shipping partners, and distributors.
  • Marketing agencies and hosting providers for website operations.
  • Tax authorities, when required for invoicing purposes.

We may also share data if legally obligated or to prevent fraudulent activities.

7. How We Protect Your Data

Your security is our commitment. We use advanced encryption technologies like SSL to safeguard your personal and payment information during transactions. Payment processing is handled securely through PayPal, and no payment data is stored on our servers.

Note: While we employ stringent measures to protect your data, no system is entirely immune to security risks.

8. Data Retention

We retain your personal information as long as your account is active or necessary to provide our services. Some data may be kept longer for legal, regulatory, or fraud prevention purposes.

9. Withdrawing Your Consent

You can withdraw your consent to our use of your personal data at any time. Please note, withdrawing consent may limit your access to certain services. To make a request, email us at [email protected].

10. Accessing and Updating Your Information

You have the right to review, update, or delete your personal information. To make changes, contact us at: [email protected].

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted here, and you may receive notifications via email when applicable.

For any questions or assistance regarding your privacy, reach out to us at: [email protected].

Your trust is invaluable, and we are committed to protecting your personal information. Thank you for choosing keycraft.